Refund Policy

1. Free Editorial Content & Dispatches

The vast majority of Venture Graph—including our comprehensive startup post-mortems, failure database, funding alerts, and weekly editorial dispatches—is provided to our readers free of charge. No payment or billing authorization is required to access our public articles.

2. Premium Subscriptions & Memberships

For optional paid subscriptions, premium briefings, and pro membership tiers (when activated):

• 14-Day Money-Back Guarantee: If you purchase an annual membership or subscription, you are entitled to request a full refund within 14 calendar days of your initial purchase date if you are not satisfied.
• Monthly Subscriptions: Monthly subscriptions can be canceled at any time via your account settings. When canceled, recurring billing stops immediately, and your access continues until the end of the current billing cycle.
• Renewal Notifications: We send email notifications prior to annual subscription renewals so you can review or adjust your subscription preferences.

3. Bespoke Research Reports & Datasets

Purchases of individually downloadable research datasets, historical data exports, or custom research commissions are digital products delivered electronically. Because digital files cannot be revoked once downloaded:

• One-off dataset exports are non-refundable once the file download has commenced.
• If an export is corrupt or incomplete, our data engineering team will provide a corrected download or issue a full credit.

4. How to Request a Refund

To request a refund or raise a billing inquiry, contact our billing desk with your payment email and transaction reference ID:

Refund requests are reviewed within two business days. Approved refunds are credited directly back to the original payment method.